Click & Collect
If you would like to pick up your items directly from our store, simply select disana LADEN Holzelfingen (In-store pickup) under the shipping options during the checkout process. Once your order has been packed and is ready for collection, we will notify you by email.
You can pick up your order as soon as you have received an email notification from us confirming that your goods are ready for collection. This will be the case once the order process in our online shop has been fully completed and the goods have already been paid for.
Please note our regular store opening hours for your collection.
You can collect your order directly from our disana STORE. Simply stop by—our staff will be happy to assist you on site.
Please bring your order confirmation when collecting your order. It is perfectly sufficient to show it to us digitally on your smartphone.
Yes, you can have your order collected by someone else. Please forward your order confirmation to that person so they can present it in the store. In addition, please send us a short, informal email in advance with the name of the person collecting the order to shop@disana.de, so that we know who to expect.
Payment for your Click & Collect order is always made in advance through our online shop. This also applies if you choose payment by bank transfer in advance. Please note that we can only make your order available for collection once payment has been received in full. Unfortunately, payment in the store at the time of collection is not possible.
Your order will be held for you at the disana LADEN store for 14 days after you receive your pickup confirmation. If you are unable to collect your package within this two-week period, please contact our customer service team so we can extend the pickup period for you.
Yes, you are very welcome to try on the items directly in our store.
If an item does not fit, a direct exchange (meaning that the value is offset against a new item) is unfortunately not possible for technical reasons. However, you can return any unwanted items directly to our store. We will process the return for you on-site, and the refund will then be issued automatically via the payment method you selected when placing your online order. If you would like the item in a different size or colour, you can simply purchase it again in our store or place a new order online.